Privacy Policy

1. Introduction

Welcome to Globa Grid.

At Globa Grid, we recognize that trust, transparency, and the protection of personal and business information are fundamental to building lasting customer relationships.

This Privacy Policy explains how Globa Grid collects, processes, uses, stores, protects, and shares information when customers, business partners, and visitors interact with our website, products, and services.

This policy applies to both our Business-to-Consumer (B2C) retail operations and Business-to-Business (B2B) services, including international product sourcing, factory sourcing, manufacturing coordination, wholesale procurement, import facilitation, and logistics support.

We are committed to handling information responsibly and in accordance with applicable laws and regulations of Bangladesh.

2. Information We Collect

We collect information reasonably necessary to provide our products, services, and customer support.

A. For Retail Customers (B2C)

 Depending on your interactions with us, we may collect:

* Full name and contact information, including phone number and email address.

* Billing and delivery addresses.

* Order details, purchase history, and product preferences.

* Payment status, transaction references, and relevant billing information.

* Customer inquiries, feedback, complaints, and support communications.

* Account registration details, where applicable.

B. For Business Clients (B2B)

For sourcing, manufacturing, wholesale, and logistics services, we may additionally collect:

* Business or company name and authorized representative details.

* Business contact information and registered address.

* Trade license, tax identification, and other documents where required for legitimate business or regulatory purposes.

* Product specifications, technical requirements, sourcing requests, and purchase quantities.

* Supplier and manufacturer details, quotations, purchase orders, and commercial documentation.

* Shipping instructions, customs-related information, and import documentation.

* Business transaction records, invoices, and payment confirmations.

We aim to collect only information relevant to the requested service or necessary for legitimate business and legal purposes.

3. How We Use Your Information

Globa Grid may use collected information to:

* Process, confirm, and deliver retail and wholesale orders.

* Respond to customer inquiries and provide after-sales assistance.

* Identify suitable manufacturers and coordinate international product sourcing.

* Facilitate quotations, manufacturing, procurement, and shipment arrangements.

* Coordinate with logistics providers, customs agents, and other relevant service partners.

* Verify transactions, issue invoices, and maintain financial records.

* Prevent fraud, unauthorized transactions, and misuse of our services.

* Improve website functionality, customer experience, and service quality.

* Send promotional communications where permitted by law and, where required, with your consent.

* Fulfill applicable legal, regulatory, and contractual obligations.

4. Business Information & Confidentiality (B2B)

We understand that business clients may share commercially sensitive information when requesting sourcing, manufacturing, or logistics services.

Such information may include product designs, technical specifications, target pricing, supplier preferences, manufacturing requirements, and business strategies.

Globa Grid is committed to treating this information with appropriate confidentiality and using it only for legitimate purposes connected to the requested services.

Where necessary, relevant information may be disclosed to manufacturers, suppliers, logistics partners, or professional service providers to fulfill the client's instructions.

We do not disclose confidential business information to unrelated third parties for their independent commercial use without authorization, unless disclosure is legally required or otherwise permitted under an applicable agreement.

Additional confidentiality arrangements or Non-Disclosure Agreements (NDAs) may be established for projects requiring enhanced protection.

5. Payment & Transaction Information

We recognize the importance of protecting payment-related information. 

Payments may be processed through authorized banks, mobile financial services, or third-party payment service providers, depending on the available payment methods.

Payment providers may independently collect and process information necessary to complete transactions in accordance with their own privacy and security policies.

Globa Grid may retain transaction references, invoices, payment confirmations, and other records required for order processing, reconciliation, accounting, dispute resolution, and legal compliance.

Customers are encouraged to use only official payment channels communicated by Globa Grid.

6. Information Sharing & Third-Party Services

Globa Grid does not sell or rent customers' personal information to unrelated third parties for their independent marketing purposes. However, we may share limited information with relevant service providers where reasonably necessary, including:

* Courier and delivery companies for order fulfillment.

* Banks and payment service providers for transaction processing.

* Manufacturers and suppliers for sourcing and production coordination.

* Freight forwarders, shipping companies, and customs agents for international trade and logistics.

* Website hosting, technology, and customer support providers.

* Government authorities or regulatory bodies where disclosure is legally required.

We seek to limit information sharing to what is necessary for the relevant service and to work with partners that maintain appropriate confidentiality and data protection standards.

7. International Data Transfers

 As Globa Grid facilitates international sourcing, manufacturing, and logistics services, certain information may need to be transferred to suppliers, manufacturers, freight forwarders, or service providers outside Bangladesh, including China.

Such transfers will be limited to information reasonably necessary for the requested transaction or service and conducted in accordance with applicable legal requirements. Where required, we will obtain appropriate consent or establish other lawful arrangements for international data transfers.

8. Cookies & Website Analytics

 Our website may use cookies and similar technologies to support essential website functions, remember user preferences, analyze website performance, and improve customer experience. Where applicable, analytics or advertising cookies may be used subject to relevant consent and legal requirements.

Visitors may manage certain cookie preferences through their browser settings or available website controls. Disabling essential cookies may affect some website functionality.

9. Data Security

 We are committed to taking reasonable technical and organizational measures to protect personal and business information against unauthorized access, disclosure, alteration, loss, or misuse. 

Such measures may include appropriate access controls, secure communication methods, restricted handling of sensitive records, and periodic reviews of information security practices.

While we strive to maintain appropriate safeguards, no digital platform or electronic transmission can be guaranteed to be completely secure.

10. Data Retention

Globa Grid retains personal and business information only for as long as reasonably necessary to fulfill the purposes described in this policy, including order management, customer service, contractual obligations, accounting, dispute resolution, and compliance with applicable laws.

When information is no longer required, we will take appropriate steps to delete, anonymize, or securely dispose of it, subject to applicable legal and operational requirements.

11. Customer Rights & Choices

Subject to applicable laws, customers and business representatives may request to:

* Access personal information held about them.

* Correct inaccurate or outdated personal information.

* Request deletion of eligible personal information.

* Withdraw consent where processing is based on consent.

* Opt out of promotional communications.

* Obtain information about how their personal data is processed.

* Raise concerns regarding privacy or information security.

Certain requests may be subject to identity verification, legal retention obligations, and other applicable limitations.

12. Marketing Communications

Globa Grid may communicate with customers regarding products, sourcing opportunities, service updates, promotions, or business announcements through appropriate communication channels. Where consent is legally required, promotional messages will be sent only after obtaining such consent.

Customers may withdraw their marketing consent or request to stop receiving promotional communications at any time through the available unsubscribe mechanism or by contacting us.

13. Third-Party Websites

Our website may contain links to third-party websites, payment platforms, supplier resources, or external services.

Globa Grid does not control the privacy practices of independently operated third-party platforms. We encourage users to review their privacy policies before submitting personal or business information.

14. Children's Privacy

Globa Grid's products and services are not intended to collect personal information directly from children without appropriate parental or legal guardian involvement.

 Where we become aware that personal information has been collected from a child without the authorization required by applicable law, we will take appropriate steps to address the matter.

15. Updates to This Privacy Policy

Globa Grid may update this Privacy Policy to reflect changes in business operations, technology, services, or applicable legal requirements.

Any revisions will be published on our website with an updated effective date. Where legally required, we will provide additional notice or seek renewed consent.

16. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or the handling of personal and business information, please contact:

Globa Grid

Address: 14/18 North Pallabi, Metro Pillar No. 171, Mirpur-12, Dhaka, Bangladesh.

Email: globagrid@gmail.com

Phone: 01922666360

Website: globagrid.com

Our Commitment to Your Privacy

At Globa Grid, protecting information is an essential part of earning trust. Whether you are an individual customer purchasing a product or a business partner exploring international sourcing opportunities, we are committed to respecting your privacy, safeguarding confidential information, and maintaining transparent and responsible business practices.